Priority Services Register

UK Power Networks (UKPN) owns and operates the electricity network in Bucks and delivers our electricity, regardless of who the electricity bill is paid to. This means UKPN are the people to call when there is a power cut, not the electricity provider, as most people believe.
UKPN is encouraging all older people to sign up to its free Priority Services Register (PSR), which means they will be offered extra help during a power cut.

What sort of extra help is available?
· A welcome pack with useful advice about preparing for a power cut
· A 24-hour priority phone number that you can call for help and updates until your power is restored
· Regular text message updates if you text "Power" followed by your postcode to 80876
· A home visit from UKPN staff or through their charity partnership with the British Red Cross

Sign up for free by calling UKPN on 0800 169 9970 or email or apply online at

105 is the new number to call if you have a power cut. It’s free of charge and will put you through to your local electricity network operator who can give you help and advice.

You can call this number from landlines and mobiles

Our latest news
Mar 15, 2021

Amersham on the Hill survey

If you live in or near Amersham on the HIll, of visit there, you are being asked to complete a survey to help Amersham Action Group and Buckinghamshire Council to understand what services etc are needed there

The survey can be found at  and closes at the end of March


Jess at Oxford University has published a video follow up to the loneliness project that she has been conducting and you can watch the video here